Shipping & Return Policy
SHIPPING
All orders may take up to 2-5 business days to process. Once processed, you will receive a confirmation email.
LOST/STOLEN
Once your trackable item has been picked up and left our facility/location, the item is no longer under the control or responsibility of ARABESQUE. If your item is lost, kindly contact your assigned postage company.
Please place the item in your cart to determine your total shipping cost however, we always have ongoing free shipping promotion.
CANADA:
After processing, arrival of shipment may take up to 4-6 business days.
USA:
After processing, arrival of shipment may take up to 4-6 business days.
International Orders:
After processing, arrival of shipment takes 3-7 business days. All International packages are shipped and traceable via our third party shippers.
Holidays
July 1: National Holiday in Canada and therefore, any order placed before or after this day will be dispatched by 2 PM EST.
Dec 24-25
Eid Al-Fitr
Eid Al-Adha
CUSTOMS
All customs will be paid on customer’s expense. Arabesque is not responsible for the any additional customs charges or taxes the customer’s designated country applies. If an item is returned and a Tariff (customs) fee is applied to us, the tariff fee will be deducted from the total return/exchange balance.
We hold the right to deny a refund or exchange if any of the above are not as followed.
Returns
RETURNS (ALL SALES ARE FINAL):
All sales are final. We accept returns only if the customer has received a damaged item or with a defect or an incorrect item, please email us with order details and picture of the item (damaged or wrong).
You are responsible of choosing your size accordingly.
RETURNS ADDRESS
Arabesque (Returns) 15 auburn meadows gardens SE, Calgary, AB, Canada, T3M2H8
Customers will pay for the return shipping fees
CLOTHING (READY TO WEAR)
POLICY
All refunds are processed once the item is in our possession. The item must be returned 10 days within receiving it in the condition that it is unused, unworn, unwashed, and free from odour, makeup, lint and stains. Hanging tag must be attached to the item in the original seal bag/gift box the item arrived in for redistribution; shipping return will be on customer’s expense.
If your item has been shipped and you require a refund, the cost of the item only will be refunded to you. Once the item is in your possession, please return it to our Return Address (mentioned above), if your item qualifies for a refund (see T&Cs). The amount refunded will be the amount of the item listed on our page in CAD currency, for the amount you had purchased it for.
If a customer has received an item damaged or with a defect or an incorrect item, please email us. Please note, we do not cover wear and tear.
You are responsible of choosing your size accordingly.
REFUND REQUESTS
Once received, a return may take up to 10 working days to be processed or more during busy and sale periods
If you have not heard from our returns team within 10 working days of your parcel being delivered, please email: arabesque.company@gmail.com
Please ensure you keep proof of postage or tracking number- we will need this if there are issues with your return.
Customers will receive an email notification once their return has been processed (please check your Spam/Junk folder for this automated message). Kindly note, once a refund has been completed by ARABESQUE funds may take up to 10-14 days to appear in your bank account.
We are not responsible for any items that are returned to us by mistake.
We cannot accept returns of earrings or jewellery sets which include earrings. This is for hygiene reasons and doesn’t affect your statutory rights.
Any item(s) returned with damage caused by the customer (from personal use, wear or insufficient packaging when returning the item(s)) shall be returned to the customer
FAULTY ITEM
Please return your item(s) to us within 10 days after receiving your order, and remember to get in touch before returning. Please contact us and a member of our team will look into it
Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.